Dogelexus – Seven benefits of “chatbot” to improve company service quality
Jakarta (ANTARA) – AI and NLP technology company, Kata.ai, shares information on seven benefits of using chatbot to improve service quality for business actors in various industries.
Kata.ai CEO & Co-Founder, Irzan Raditya, said technology chatbot able to take advantage of functions that can be accommodated, especially those directly related to consumers.
Read also: Qontak integrates chatbot in messenger API
Changes in consumption style from the consumer side, continued Irzan, require the industry to provide maximum, fast, and responsive service when dealing directly with consumers.
“AI technology capabilities are growing rapidly, the adoption rate is increasingly positive for many industries, one of which is through technology” chatbot,” said Irzan through his official statement on Monday.
Basically, chatbot is a program that uses an artificial intelligence (AI) base. Irzan considered that technological capabilities chatbot is predicted to continue to grow over time and digitalization in various industries.
A survey by McKinsey in 2021 showed that during the year the adoption rate machine learning, computer vision, and natural language processing (NLP) reached 57 percent, up 45 percent from 2020. This data indicates that AI applications continue to increase.
Despite the increase, Irzan believes that this technology will not increase human capabilities, but will instead provide added value for companies to maximize profits, especially in the midst of a pandemic.
Here are some of the benefits of using technology chatbot according to Kata.ai:
Ease of business operations
Technology chatbot provide an opportunity for companies without having to bring hundreds of customer service agents to serve consumers, especially to deal with basic questions that are often asked.
Practical, fast, and responsive
Programming chatbot has been prepared specifically based on needs so that consumers can be served quickly with an easy-to-use language and process for commonly used text messaging applications such as WhatsApp.
Technology application chatbot can trigger rating positive company as well as the overall level of customer satisfaction. Generally, consumers always want a quick response and are able to answer the needs and right.
Economical and efficient
With the use of chatbot, consumers can use the service outside of business operating hours and companies do not need to pay overtime or prepare additional shifts for types of work that can be accommodated by AI.
Chatbot able to explain to be accurate in order to avoid mistakes. This is because chatbot using AI designed with machine learning and deep learning thus presenting a systematic pattern of artificial intelligence.
Helping business growth
The fast and dynamic way can provide benefits for industry players to grow their business exponentially. In addition, AI technology and chatbot able to provide a comprehensive consumer experience and accurate information needed by consumers.
As long as the proper program is run, this condition will be a practical solution. Industry players can maximize operational systems effectively without having to be limited by time.
Reporter: Rizka Khaerunnisa
Editor: Ida Nurcahyani
COPYRIGHT © ANTARA 2022
Doge lexus – Seven benefits of “chatbot” to improve company service quality
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