Seven benefits of “chatbot” to improve company service quality

Dogelexus – Seven benefits of “chatbot” to improve company service quality

Jakarta (ANTARA) – AI and NLP technology company, Kata.ai, shares information on seven benefits of using chatbot to improve service quality for business actors in various industries.

Kata.ai CEO & Co-Founder, Irzan Raditya, said technology chatbot able to take advantage of functions that can be accommodated, especially those directly related to consumers.

Read also: Qontak integrates chatbot in messenger API

Changes in consumption style from the consumer side, continued Irzan, require the industry to provide maximum, fast, and responsive service when dealing directly with consumers.

“AI technology capabilities are growing rapidly, the adoption rate is increasingly positive for many industries, one of which is through technology” chatbot,” said Irzan through his official statement on Monday.

Basically, chatbot is a program that uses an artificial intelligence (AI) base. Irzan considered that technological capabilities chatbot is predicted to continue to grow over time and digitalization in various industries.

A survey by McKinsey in 2021 showed that during the year the adoption rate machine learning, computer vision, and natural language processing (NLP) reached 57 percent, up 45 percent from 2020. This data indicates that AI applications continue to increase.

Despite the increase, Irzan believes that this technology will not increase human capabilities, but will instead provide added value for companies to maximize profits, especially in the midst of a pandemic.

Read also: WhatsApp has an official Tokyo Olympics chatbot

Here are some of the benefits of using technology chatbot according to Kata.ai:

Ease of business operations
Technology chatbot provide an opportunity for companies without having to bring hundreds of customer service agents to serve consumers, especially to deal with basic questions that are often asked.

Practical, fast, and responsive
Programming chatbot has been prepared specifically based on needs so that consumers can be served quickly with an easy-to-use language and process for commonly used text messaging applications such as WhatsApp.

Consumer satisfaction
Technology application chatbot can trigger rating positive company as well as the overall level of customer satisfaction. Generally, consumers always want a quick response and are able to answer the needs and right.

Economical and efficient
With the use of chatbot, consumers can use the service outside of business operating hours and companies do not need to pay overtime or prepare additional shifts for types of work that can be accommodated by AI.

Work systematically
Chatbot able to explain to be accurate in order to avoid mistakes. This is because chatbot using AI designed with machine learning and deep learning thus presenting a systematic pattern of artificial intelligence.

Helping business growth
The fast and dynamic way can provide benefits for industry players to grow their business exponentially. In addition, AI technology and chatbot able to provide a comprehensive consumer experience and accurate information needed by consumers.

Unlimited energy
As long as the proper program is run, this condition will be a practical solution. Industry players can maximize operational systems effectively without having to be limited by time.

Read also: WhatsApp launches chatbot to find local merchants

Read also: Bank Sinarmas strengthens digital services with virtual assistants

Read also: PUBG Mobile blocks 1.6 million cheating accounts

Reporter: Rizka Khaerunnisa
Editor: Ida Nurcahyani
COPYRIGHT © ANTARA 2022

Doge lexus – Seven benefits of “chatbot” to improve company service quality

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Havaianas is here in Balikpapan, becoming the 50th outlet in Indonesia

Dogelexus – Havaianas is here in Balikpapan, becoming the 50th outlet in Indonesia

Jakarta (ANTARA) – Kanmo Group, a retail distributor and omnichannel company in Indonesia, announced the opening of its first Havaianas outlet in Balikpapan, located at Pentacity Mall, Ground Floor. This outlet is the 50th outlet of Havaianas in Indonesia.

“We see that there is a market demand that can be met by Havaianas with the presence of Havaianas in Kalimantan, in accordance with our commitment to always present the best collections and meet the needs of loyal customers with various models and designs, which are suitable to be worn by all ages and all walks of life,” said Kanmo Group General Manager of Brand Management – ​​Havaianas Indonesia, Sandeep Kumar, in a statement on Monday.

Read also: Uniqlo presents the latest collection at “Uniqlo City-The Joys of Clothing”

Read also: Maiko Kurogouchi’s cool hands behind the new Fall/Winter collection

In accordance with Havaianas’ commitment to be able to reach other parts of Indonesia by displaying a complete collection of rubber-based footwear that is comfortable for all people.

By the end of this year, Havaianas is also targeting to open two other outlets in the region for the same year.

“In addition to Balikpapan, this year we also plan to immediately open outlets in other cities in Kalimantan such as Banjarmasin and Samarinda,” he added.

The design of this 38 sqm store is inspired by the feel of Brazillian Summer, showing the spirit and cheerfulness of Havaianas, seen from the wood elements and also a touch of nature with the placement of organic plants in the store.

Through the opening of this outlet, Havaianas wants to invite more people to wear sandals by displaying a collection that is more diverse and suitable for all ages.

Havaianas was created in 1962 and became the pioneer of the flip-flops segment in Brazil. By using premium materials, Havaianas continues to be known for its quality and comfortable products.

With the slogan “Designed for a Free Life”, Havaianas provides everything needed to support a lifestyle, especially for the needs of footwear, especially sandals which are available for women, men, and also children in various styles and colors, which are suitable to be worn on every activity.

Now, Havaianas also provides several accessories to complete your appearance, such as sling bags, pouches, airpod cases and even face masks.

Currently Havaianas already has outlets in several major cities in Indonesia such as Jakarta, Surabaya, Bali, Bandung, Yogyakarta, Makassar, Manado, Medan, Pekanbaru and Balikpapan and will open more than 10 new outlets this year.

Read also: ACT-Havaianas collaboration campaign to donate sandals that are fit for use

Read also: Kanmo Group partners with GenieTech to launch retail omnichannel solution

Read also: Uniqlo Indonesia has attracted four well-known celebrities for its newest collection

Reporter: Arnidhya Nur Zhafira
Editor: Alviansyah Pasaribu
COPYRIGHT © ANTARA 2022

Doge lexus – Havaianas is here in Balikpapan, becoming the 50th outlet in Indonesia

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